Visualise customers’ real journeys and intervene to win, keep and grow them.
Gather customer feedback throughout their journeys and across channels.
Capture and fix service failures though collaborative ticketing and service recovery.
Communicate with customers throughout their journeys and across channels.
Listen and respond to your customers on their preferred social networks.
In order to provide 5-star rated insurance VitalityLife has placed its focus on CX Download
kulula.com is actively working on fulfilling its vision of delighting its customers at every turn Download
Managing and enhancing communication interactions across number of channels Download
How inQuba empowered Hollard to identify the root cause of poor customer experience Download
How NSW Healthshare increased customer satisfaction by 25% Download
Virgin Mobile uses effective CX management to engage with their customers on everything Download
Telkom Mobile launched a Customer Experience Management Solution for their stores Download
A customized CEM solution that stores and reports on all customer insights Download
An insight into Business-to-Business (B2B) Customer Experience Management Download
Keeping their finger on the pulse and responding to customer demands rapidly Download
Future managing all communications across the customer lifecycle for the bank Download
Client Engagement and Campaign Management Download
inQuba delivers context for Enhanced Customer Experience Download
How Insurance carriers are shifting the basis of the customer’s relationship Download
How retail leaders like Apple and Warby Parker are changing the face of retail. Download
CX has brought unimagined efficiencies and new ways of doing things. Download
Unlocking profit with customer experience management Download
Enhancing data driven marketing with customer perception data Download
Thought leadership paper on the importance of Customer Experience Architecture Download
A six part series on the next evolution of customer experience
A five part series on the basics of customer experience
A series of industry-specific papers on Customer Journey Orchestration
A Blueprint for customer value management in the New Economy
A Blueprint for Customer Experience in the New Economy. Webinar series
Redefine the delivery of financial service journeys that clients love
The Science of creating insurance Journeys that clients love
The Five Best Practices of Service Recovery. AU Webinar
The Five Best Practices of Service Recovery. SA Webinar
From Customer Journey Mapping to Journey Orchestration
The Science of Retaining Customers in Financial Services & Insurance
The Science of Retaining Customers in Financial Services.
Customer Journey Analytics for Financial Services. The Science of winning & Keeping Customers
Customer Journey Analytics for Insurers. The Science of winning & Keeping Customers
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