inQuba Journey Cloud

inQuba’s Journey Cloud offers a toolbox of cloud-based apps to help you optimize customer journeys and reinvent customer experiences.

JA
inQuba Journey Analytics

Visualise customers’ real journeys and intervene to win, keep and grow them.

CX
inQuba CX

Gather customer feedback throughout their journeys and across channels.

CM
inQuba Case Management

Capture and fix service failures though collaborative ticketing and service recovery.

EN
inQuba Engage

Communicate with customers throughout their journeys and across channels.

SM
inQuba Social

Listen and respond to your customers on their preferred social networks.

Case Studies

VitalityLife

In order to provide 5-star rated insurance VitalityLife has placed its focus on CX Download

kulula.com/Comair

kulula.com is actively working on fulfilling its vision of delighting its customers at every turn Download

Liberty Health

Managing and enhancing communication interactions across number of channels Download

Hollard Customer Satisfaction and Experience Measurement

How inQuba empowered Hollard to identify the root cause of poor customer experience Download

NSW HealthShare

How NSW Healthshare increased customer satisfaction by 25% Download

Virgin Mobile

Virgin Mobile uses effective CX management to engage with their customers on everything Download

Telkom Mobile

Telkom Mobile launched a Customer Experience Management Solution for their stores Download

Transport : A leading operator

A customized CEM solution that stores and reports on all customer insights Download

Business 2 Business Telecommunications

An insight into Business-to-Business (B2B) Customer Experience Management Download

Ster Kinekor Theatres

Keeping their finger on the pulse and responding to customer demands rapidly Download

African Bank Investments Limited

Future managing all communications across the customer lifecycle for the bank Download

Momentum

Client Engagement and Campaign Management Download

TIBCO

inQuba delivers context for Enhanced Customer Experience Download

Thought Leadership

Digital Disruption: the Insurance of Things & CX

How Insurance carriers are shifting the basis of the customer’s relationship Download

Reinventing Retail

How retail leaders like Apple and Warby Parker are changing the face of retail. Download

Why the customer journey needs to be CXtended

CX has brought unimagined efficiencies and new ways of doing things. Download

Unlocking Profit

Unlocking profit with customer experience management Download

Enhancing Sales Performance

Enhancing data driven marketing with customer perception data Download

Customer Experience Architecture

Thought leadership paper on the importance of Customer Experience Architecture Download

Series

Journey Analytics series

A six part series on the next evolution of customer experience
JA Series

CX Series

A five part series on the basics of customer experience
CX Series

Journey Orchestration Series

A series of industry-specific papers on Customer Journey Orchestration
JO Series

Webinars

02 Dec 2020

A Blueprint for customer value management in the New Economy
webinar

Level Up CX Summit

A Blueprint for Customer Experience in the New Economy. Webinar series
webinar

23 Sept 2020

Redefine the delivery of financial service journeys that clients love
webinar

28 May 2020

The Science of creating insurance Journeys that clients love
webinar

20 Nov 2019

The Five Best Practices of Service Recovery. AU Webinar
webinar

7 Nov 2019

The Five Best Practices of Service Recovery. SA Webinar
webinar

9 May 2019

From Customer Journey Mapping to Journey Orchestration
webinar

11 April 2019

From Customer Journey Mapping to Journey Orchestration
webinar

4 December 2018

The Science of Retaining Customers in Financial Services & Insurance
webinar

20 September 2018

The Science of Retaining Customers in Financial Services.
webinar

21 August 2018

Customer Journey Analytics for Financial Services. The Science of winning & Keeping Customers
webinar

4 May 2018

Customer Journey Analytics for Insurers. The Science of winning & Keeping Customers
webinar

 

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