Resources

inQuba Journey Cloud

inQuba’s Journey Cloud offers a toolbox of cloud-based apps to help you optimize customer journeys and reinvent customer experiences.

jm2022
inQuba Journey Management

Discover & optimize actual customer journeys. Drive customer conversion and boost retention, all in one place.

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CX
inQuba CX

Gather customer feedback throughout their journeys and across channels.

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CM
inQuba Case Management

Capture and fix service failures though collaborative ticketing and service recovery.

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Thought Leadership

The Buyers’ Guide

The Buyers’ Guide to Customer Journey Management Solutions in 2022
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Orchestrating Customer Journeys for Success in Healthcare

How understanding and delivering value will lead to successful customer journeys DOWNLOAD

Digital Disruption: the Insurance of Things & CX

How Insurance carriers are shifting the basis of the customer’s relationship DOWNLOAD

Reinventing Retail

How retail leaders like Apple and Warby Parker are changing the face of retail. DOWNLOAD

Why the customer journey needs to be CXtended

CX has brought unimagined efficiencies and new ways of doing things. DOWNLOAD

Unlocking Profit

Unlocking profit with customer experience management DOWNLOAD

Enhancing Sales Performance

Enhancing data driven marketing with customer perception data DOWNLOAD

Customer Experience Architecture

Thought leadership paper on the importance of Customer Experience Architecture DOWNLOAD

Series

Journey Analytics series

A six part series on the next evolution of customer experience
JA Series

CX Series

A five part series on the basics of customer experience
CX Series

Product Papers

inQuba Customer Journey Management

Enhance customer experiences, guide behavior and monetize journeys
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inQuba Customer Experience

Next-generation CX that puts customer feedback at the centre of your business.
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inQuba Engage

Personalized, omnichannel, contextual engagements that boost customer conversion.
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inQuba Social Media

Collect Feedback, Spot Themes, & Create Rules-based Escalations.
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Webinars

29 Oct 2025

Driving Outcomes CX with Agentic AI capabilities
webinar

27 August 2025

CX Programs are Failing – They need a reboot
webinar

26 June 2025

Unlocking Financial Behaviour Change
webinar

6 March 2025

How to ensure your CX initiatives deliver tangible ROI.
webinar

13 Nov 2024

Transforming Customer Journeys with Google and AVBOB
webinar

19 June 2024

Mastering Customer Journey Management with Dr Graham Hill + inQuba
webinar

8 May 2024

WhatsApp-Powered Customer Journey Management with inQuba
webinar

31 Aug 2023

inQuba Live Executive Webinar Series
webinar

19 April 2023

The Path to Customer Success Through Journey-Centricity [Customer Journey Experts + inQuba]
webinar

The Brave New Voices in the Boardroom…

…and why they’re talking about Customer Journeys
webinar

21 April 2022

Customer Journey Analytics for Financial Services Brands [InMoment + inQuba]
webinar

Case Studies

Financial Services

Unlocking growth for a major player in the Financial Services Industry
DOWNLOAD

Sanlam SANDF

Digitizing SANDF Beneficiary Nominations via WhatsApp
DOWNLOAD

Discovery Vitality

Boosting Vitality Benefit Activation Through WhatsApp Journeys
DOWNLOAD

Cumulate

How Discovery, inQuba, and Worth Transformed Financial Behaviour and Business Outcomes DOWNLOAD

Sanlam

How Sanlam Corporate Is Driving Digital Engagement with inQubaDOWNLOAD

Financial Services

Your definitive guide to Journey Management use cases & success stories DOWNLOAD

VitalityLife

In order to provide 5-star rated insurance VitalityLife has placed its focus on CX DOWNLOAD

Liberty Health

Managing and enhancing communication interactions across number of channels DOWNLOAD

Hollard Customer Satisfaction and Experience Measurement

How inQuba empowered Hollard to identify the root cause of poor customer experience DOWNLOAD

Telkom Mobile

Telkom Mobile launched a Customer Experience Management Solution for their stores DOWNLOAD

Business 2 Business Telecommunications

An insight into Business-to-Business (B2B) Customer Experience Management DOWNLOAD

African Bank Investments Limited

Future managing all communications across the customer lifecycle for the bank DOWNLOAD

 

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                        Download Customer Experience Architecture

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                          Download Enhancing Sales Performance

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                            Download Unlocking Profit

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                              Download Why the customer journey needs to be CXtended

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                                Download Reinventing Retail

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                                  Download Digital Disruption: the Insurance of Things & CX

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                                    Download inQuba TIBCO Case Study

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                                      Download inQuba Kulula/Comair Case Study

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                                      Download inQuba VitalityLife Case Study

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                                        Download inQuba Comair Case Study

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                                          Download inQuba B2B Telecommunications Report

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                                            Download inQuba Telkom Case Study

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                                              Download inQuba Hollard Case Study

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                                                Download inQuba Liberty Case Study

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                                                  Download inQuba Momentum Case Study

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                                                    Download inQuba Coronation Case Study

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                                                      Download inQuba African Bank Case Study

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                                                        Download inQuba Healthcare Report

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