Create hyper-personalized, omni-channel surveys
Your customers are giving feedback all the time. Omni-channel survey authoring and management (through inQuba’s intuitive graphical user interface) allows customers to give feedback at any stage of their journey, on their preferred channel. Every survey is highly personalized and contextual, driven by the Single View of every customer.
Close the loop, collaboratively
Deliver the right insight to the right person at the right time. inQuba provides the ability to organize feedback into channels for different audiences, and escalate important issues based upon rules. This could be a low NPS score, or negative sentiment and themes discovered in the analysis of verbatim feedback. Drive issues to resolution collaboratively within SLAs and built-in workflow.
Read more about collaborative service recovery
Model & measure your customers’ journeys
Your customers’ journeys offer great insight. Model customers’ journeys with experience steps and service channels, allowing their structured and unstructured feedback to be linked to every step of their journey. All feedback is stored in the inQuba CX data repository as and when experiences occur.
Learn more about discovering customers’ real journeys.
Know your customers, and accounts
Today’s customers expect to be fully known. inQuba provides tools to interact with each customer as a ‘market of one’. Hyper-personalization is driven by the customers’ Single View which maintains context, activity, sentiment and important themes. For B2B accounts, visual hierarchies display roles and overall account health.
Read our blog: Making Sense of Your B2B Accounts, and Driving Revenue.