Slide Create and optimise the journeys your customers love Measure your customers’ sentiment & emotional context Trusted by companies worldwide
Discover & visualise your customers’ real journeys Apply deep insights to create nudges & interventions See Demo Trial now Review ROI & fine-tune optimisation for conversion

A Blueprint for Customer Experience in the New Economy

International sponsors & speakers

Create customer journeys that unlock revenue

With inQuba’s AI-driven Journey Management software, it’s easy to turn customer data into visual paths, overlay emotion, and use deep insights to design interventions that optimise for revenue. Here’s how it works:

Discover & visualize real customer journeys

Measure how customers are feeling

Get deep insights into behaviour & segments

Change behaviour with nudges & interventions

Review ROI and fine-tune optimisation

Discover & visualize real customer journeys

Measure how customers are feeling

Get deep insights into behaviour & segments

Change behaviour with nudges & interventions

Review ROI and fine-tune optimisation

Discover & visualize real customer journeys

Measure how customers are feeling

Get deep insights into behaviour & segments

Change behaviour with nudges & interventions

Review ROI and fine-tune optimisation

The inQuba difference

It’s time to rapidly uncover revenue opportunities, advance your digital agenda and make sure your customers stick around. You’ll love the following:

Reduced dev dependency
Light integration ensuring speed to results

Intervention clarity
Where and when to intervene for best results

Quick iteration
Swift testing for intervention effectiveness

Speed to insight
Rapid insight into what’s happening in your business

Real ROI
Tangible links between interventions and conversion

The inQuba difference

It’s time to rapidly uncover revenue opportunities, advance your digital agenda and make sure your customers stick around. You’ll love the following:

Reduced dev dependency
Light integration ensuring speed to results

Intervention clarity
Where and when to intervene for best results

Quick iteration
Swift testing for intervention effectiveness

Speed to insight
Rapid insight into what’s happening in your business

Real ROI
Tangible links between interventions and conversion

Blog

Decoding the new customer mindset

How leading businesses are using a blueprint to decipher customer mindset and prevent churn.

Series

Journey Analytics: the next evolution of Customer Experience

In this 6-part series, we explore the ins and outs of Journey Analytics and explore how some of our leading customers are using Journey Analytics to grow their businesses.

Webinar

Redefine the delivery of financial services journeys that clients love

23 Sept 2020, 2pm SAST
How to boost customer acquisition and retention in the Digital Economy.

Brands growing with inQuba

Brands growing with inQuba

In our quest to revolve our world around our customer the inQuba Unified CX program shows our customers that we are listening to them, and gives Telkom the necessary insights to act speedily and improve the experience to customers.

We sought a partner for our ‘Journey of Transformation’ and we found that partner in inQuba. inQuba provides the right analytics and insights in to what our customers’ sentiment is at every stage of the customer journey – in real-time.

inQuba Journey Cloud

inQuba’s Journey Cloud offers a toolbox of cloud-based apps to help you optimize customer journeys and reinvent customer experiences.

JA
inQuba Journey Analytics

Visualise customers’ real journeys and intervene to win, keep and grow them.

CX
inQuba CX

Gather customer feedback throughout their journeys and across channels.

CM
inQuba Case Management

Capture and fix service failures though collaborative ticketing and service recovery.

EN
inQuba Engage

Communicate with customers throughout their journeys and across channels.

SM
inQuba Social

Listen and respond to your customers on their preferred social networks.

 

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