Clients

Do you truly understand your customer? With the most powerful set of CX orchestration tools available on the planet, you’ll get the full picture of who they are, what they want, and how best to engage with them.

Today, customers are in charge. For your business to stay ahead of the pack and reap the financial rewards, you need to know how to offer your customer exactly what they want. With inQuba’s data science capabilities at the heart of our CX software, we’ll help you do this.

LISTEN

Listen to your customer anywhere, anytime, across any media.

Listening to your customer is much more valuable when you do it consistently and in context of the customer journey. Our smart CX software provides highly personalized and dynamic insights to what your customers are saying, so you can understand what they really mean. Armed with this knowledge, you can deliver exceptional products and services that meet your customers’ needs completely.

LEARN

Uncover insights into exactly what your customers want.

It’s not just about listening to your customer – it’s also about tapping into that knowledge to serve your customers the best way you can. inQuba’s nerve center, the CX data repository, uses advanced data modeling that’s applied to the customer journey and lets you drill down into customer behavior across the organization so that you can better understand what your customers need – and even predict what they’ll do in the future.

ENGAGE

Speak to your customers effectively across any channel.

While every business engages with their customer, this communication is usually patchy, unplanned and inconsistent across the organization. inQuba provides a unified platform for experience and engagement across the customer journey. Our customer experience software lets you engage effectively with your customers in every buying, servicing or customer journey stage and across any channel you use – whether it’s a call center, an app, a survey, social media or email.

STORY

Every customer interaction is personal.

People don’t want to interact with a company – they want to interact with another human. Our CX orchestration platform gives you a unique single view of your customer, helping you navigate the customer journey that’s personal to each individual, and then act accordingly. In this way, you put the customer at the forefront of everything your business does.

 

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IN THE NEWS

Flying high on Customer Experience

Iain Meaker, Executive Manager for Commercial Distribution at Comair explains how kulula actively works on fulfilling its vision of delighting its customers at every turn, which results in fantastic commercial successes and a number of accolades and awards.
“By refining our journey mapping and reports and identifying priority improvement areas, we are creating an environment where we are actively creating ways to make customers feel more valued and engage with them individually.”
Iain Meaker, Executive Manager for Commercial Distribution, Comair
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Keeping Customers for Life

Jaco Brand, COO of Vitality Life, explains how by harnessing data and analytics to provide consumers and policyholders with unique experiences across customer segments, they can continue to build both digital convenience and personal relationships to better meet consumer needs.
“inQuba’s multi-channel support has greatly improved our ability to collect data, and linking the data to business deliverables has allowed us to radically improve the entire value chain.”
Jaco Brand, COO, Vitality Life
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Gartner recognition for inQuba

Rapidly growing customer experience (CX) specialist inQuba has been recognised by Gartner in the recent Market Guide for Customer Journey Analytics report. The report, which includes the world’s best – and biggest – vendors in the space, offers a guide for enterprises looking to evaluate the various technologies available.
“inQuba set out to build the planet’s smartest Customer Experience platform and recognition by Gartner is a great endorsement and validation of our approach and technology,” says Michael Renzon, CEO of inQuba.

THE CUSTOMERS’ VOICE AT THE HEART OF THE BUSINESS

For obvious reasons, Customer Experience (CX) in healthcare tends to focus on the needs of patients as customers, but for HealthShare NSW, the focus is firmly on the people providing the care to patients. Jaymie Ling, Associate Director of Customer Experience at HealthShare NSW points out that in an industry that provides critical services, taking care of customers is a priority, and HealthShare NSW has made CX central to its operations servicing a workforce of 140,000 people who care for

THE TOOLS YOU NEED

We have one goal in mind: exceptional enterprise CX orchestration to improve your customers’ experience. Join leading brands across the world using the following inQuba tools:

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inQuba CX

Analyze customer feedback from multiple data sources including surveys, social media conversations, email, and transactional data, so you can take meaningful action that has real impact.

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inQuba Engage

Communicate effectively with your customers across their customer journey via any channel: mobile, web forms, social media and contact center agents.

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inQuba Social

Using semantic anchoring, we link your customers’ social media interactions to customer journeys giving journey-based insights, trends and competitive benchmarks using social data.

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inQuba Case Management

inQuba’s best-in-class ticketing and service recovery solution, integrated with all other solutions, allows business to close the loop and reinvent customer experiences.

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inQuba JA

Uncover and visualize your customers’ real journeys as they navigate transactions and channels, and intervene in real time to ensure you win, keep and grow them

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