Services

inQuba’s Services & Consulting models ensure that you maximize the value and results from the inQuba software platform.

To ensure that your CX program stays fresh and on point, our team is at the ready to support all aspects of your program including:

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inQuba Change Management

Some organisations need to adopt various changes within to become truly Customer Centric and to drive the brand execution towards the brand promise. inQuba has designed a comprehensive change orchestration program called Tribe-X that helps an organisation to drive alignment between the brand promise and the brand execution.

In driving change, the most important realisation is that people don’t change due to well-reasoned arguments but rather due to an emotional connection with an inspiring vision. Clearly a change initiative needs to have a good rationale to justify the investment of the change but to achieve a true momentum of change in an organisation, the initiative needs to touch peoples’ belief systems and cultivate a passion for customer centricity.

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MANAGED SERVICES

CX Program Structure, Quality & Stability
CX Operations Improvements
CX Change Management
Ad Hoc Data Analytics
Reporting and Visual Data Discovery

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PLATFORM SERVICES

The inQuba Customer Success Team works right alongside you to quickly and cost effectively implement the inQuba platform so you can deliver the best possible experience to your customers and realize the full potential of your CX investment.

These services are packaged as go-live services for inQuba products, specialised consulting projects and monthly Managed Services to complement our SAAS offering.

THE TOOLS YOU NEED

We have one goal in mind: exceptional enterprise CX orchestration to improve your customers’ experience. Join leading brands across the world using the following inQuba tools:

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inQuba CX

Analyze customer feedback from multiple data sources including surveys, social media conversations, email, and transactional data, so you can take meaningful action that has real impact.

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inQuba Engage

Communicate effectively with your customers across their customer journey via any channel: mobile, web forms, social media and contact center agents.

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inQuba Social

Using semantic anchoring, we link your customers’ social media interactions to customer journeys giving journey-based insights, trends and competitive benchmarks using social data.

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inQuba Case Management

inQuba’s best-in-class ticketing and service recovery solution, integrated with all other solutions, allows business to close the loop and reinvent customer experiences.

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inQuba Journey Analytics

Uncover and visualize your customers’ real journeys as they navigate transactions and channels, and intervene in real time using Journey Analytics so you win, keep and grow them

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