On the 2nd December 2020 Microsoft and inQuba hosted a live webinar on a blueprint for customer value management in the New Economy
Our speakers were Trent Rossini (inQuba MD) and James Farrell (Microsoft FSI Head of Strategy)
During our webinar, Trent and James covered the following:
- Proven customer-retention strategies for customer partnership and guidance.
- A deeper understanding of customer mindsets which will enable you to anticipate behavior and deliver proactive experiences.
- How advanced analytics and AI can help you discover, orchestrate and optimise customer acquisition, conversion and retention journeys across digital and physical channels.
- New customer-engagement strategies that drive higher ROI in the new marketplace.