Leading Customer Journey Management and Customer Experience (CX) software company, inQuba, has been announced as Microsoft’s ISV Partner of the Year, Industry Solution, Financial Services. Announced on 28 September, the Awards are held annually and...
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inQuba announces integrated WhatsApp chat
inQuba becomes the first company to offer a fully integrated WhatsApp and SMS multi-channel journey solution Leading Customer Journey Management and Customer Experience (CX) software company inQuba today announced the addition of integrated WhatsApp chat...
inQuba has closed an expansion capital funding round with Knife Capital and RMB
We’re very excited to be able to announce that inQuba has secured expansion capital from venture capital firm Knife Capital and leading African corporate and investment bank Rand Merchant Bank (RMB). This builds on the existing...
Boosting Insurance Client Acquisition & Retention in the new digital economy, SA Webinar
On the 28th May 2020 inQuba hosted a live webinar on Boosting Insurance Client Acquisition & Retention in the new...
From Customer Journey Mapping to Journey Orchestration – Aus Webinar
On the 9th May 2019 inQuba hosted a live webinar discussing the importance of real customer journeys and Customer Journey Orchestration.
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From Customer Journey Mapping to Journey Orchestration – SA Webinar
On the 11th April 2019 inQuba hosted a live webinar discussing the importance of real customer journeys and Customer Journey Orchestration.
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The insurance environment has changed, and so have your customers
In the last 20 years, the world has changed substantially. Thanks to new technologies our personal and business lives have become easier and more connected. The same technologies are allowing...
JOURNEY ANALYTICS AND THE PURSUIT OF REVENUE
People are really bad at making good decisions. According to Michael Lewis’ new book, The Undoing Project, the human mind gets things wrong time and time again when dealing with...
So You Think You Understand Your Customers’ Real Journey? Think Again.
When it comes to Customer Experience, insurance is an industry that has more challenges than most. From the sales process to claims, insurance has its own unique factors affecting how...
The Layered (Breakfast) Experience
Over the holiday season I noted the launch of a new coffee & breakfast spot in a trendy local suburb already crowded with similar venues. Curious, a few of us decided on the place, which had only been trading for...