Empowering South Africa’s youth is crucial for South Africa’s post-COVID recovery

Companies can make a positive impact on the economy by including South African youth in transformation efforts

[Johannesburg] 16 October 2020 – South Africa is no exception to the global unemployment phenomenon with an unemployment rate of 30.1%. South Africa’s young people are the most vulnerable in the economy however, making up 63.3% of unemployed people. Young people face particular challenges relating to skills development, and their futures rely heavily on job readiness and their ability to enter the job market.

Leading Customer Journey Management and Customer Experience (CX) software company inQuba has made large strides in the struggle against youth unemployment through its work with the YES4Youth employment programme. As a result of its efforts, inQuba was recently awarded level 2 Broad-Based Black Economic Empowerment (BBBEE) status.

Through the YES4Youth programme, inQuba hired six young people into full-time positions at the company for a year-long contract. And while the YES4Youth programme insists that these youth are paid a minimum wage, inQuba pledged to pay them a much higher, fair wage for their work, as well as mentor and guide them as they make their first forays into the industry.

inQuba Financial Manager Jaco Duvenhage says the company chose to improve its BBBEE score through training previously disadvantaged people, and particularly the youth, because it would have the most long-lasting impact. “In this way we can assist them in bettering themselves and lower the unemployment rate in South Africa,” he says.

inQuba Managing Director Trent Rossini stresses the importance of BBBEE in alleviating inequality in South Africa. “At inQuba, we believe that including previously disadvantaged communities in the ownership and management of our business is both a moral imperative and crucial to economic growth, particularly during such trying times as we are now facing as a result of the COVID pandemic,” Rossini said. “BBBEE is critical to reforming South Africa and driving economic transformation in the country.”

Kabelo Kholungoane, one of the YES4Youth young people employed by inQuba, said he was grateful for the experience working with the software company. “The YES4Youth programme furnished me with a lifetime opportunity that got me landing on a company called inQuba. At inQuba, I have learned and adapted what I call: ‘The inQuba Culture’,” he says. “The inQuba Culture leads a life that is successful, fulfilling, inspirational, and it also entangles with splendiferous work experience. I am grateful.”

“For inQuba to reach the BBBEE level 2 rating, it doesn’t only mean a new rating, but it also means great exposure and more opportunities to come.”

These sentiments were echoed by another young person enrolled in the YES4Youth programme, Mosebethoana Huma. “I am really grateful for the opportunity to be a Quban and be part of the inQuba family. The support from all my colleagues has been amazing and I am excited that inQuba received a level 2 BBBEE rating as this means growth and more opportunities for the company,” Huma says.

Additionally, says Rossini, the company’s improved BBBEE status will strongly support inQuba’s strategy to expand its offering and customer base in South Africa.

“Our new reality is one where large chunks of everyday life are missing,” he comments, “The Economist coined the phrase ‘The 90% Economy’, which refers to a reality that’s far from normal. There are fewer domestic flights, some restaurants haven’t opened again yet, and households are rationalising by cancelling services they no longer need. The impact on business has been considerable. There’s a gap that needs to be filled and customer retention has moved to centre stage.

“It’s evident that a blueprint for Customer Experience is urgently needed in the new economy, and we have developed a comprehensive Customer Journey Management blueprint in response. inQuba’s level 2 status will help us to take that blueprint to more South African organisations and help them to not only survive, but thrive.”

“inQuba strives to add value to the South African economy not only through our services, but also through our commitment to contributing to social development and transformation,” Rossini says. “Our mission is to help South Africa realise its full economic potential by bringing the black majority into the economic mainstream through the mechanisms provided for by BBBEE, among others.”

 

© Copyright inQuba 2022. All Rights Reserved.
Web Privacy Policy
POPIA Data Privacy Policy
inQuba Code of Conduct

Contact us

The inQuba team is waiting to hear from you! Please fill in your details herePlease fill in your details here and we will respond to your message within 24 hours.

Join us

Get regular updates about the world of CX orchestration by subscribing to inQuba’s newsfeeds below.

    Liza Rogers-Nolte

    Head: Inside Sales SA and Marketing

    Liza joined inQuba shortly after inception in 2011. She has held various roles and responsibilities during the time and has been vital to the success of the business. Since 2016, Liza has headed up inQuba’s global Inside Sales function, responsible for identifying, qualifying and nurturing new business relationships. She also plays a fundamental role within inQuba’s marketing function, being jointly responsible for all key, global marketing events. Liza also manages the relationships of inQuba Partners, specifically the Microsoft Partner Relationship for which she is the MSFT Alliance Partner Manager.

    Prior to inQuba, Liza spent over 10 years in London (UK) gaining international experience in various industries. This included working closely with top executives in FTSE 250 and blue-chip companies in industries such as banking, private equity, investment property, executive search, and others.

    Prinay Panday

    Head: BI and DevOps

    Prinay is responsible for overseeing all IT operations, technical delivery and technical strategy for inQuba, ensuring alignment with the company’s business requirements and goals. Prinay is responsible for assisting other departments within inQuba, such as Product, Development and Professional Services, in utilising technology efficiently and profitably. He also spent several years in software development at inQuba which has provided him with deeper insight into effective technical delivery and operations of the inQuba platform. Prior to joining inQuba, Prinay worked in IT operations and software development across various industries including insurance, banking and retail. Prinay holds a Bachelor of Science in Information Technology from the University of Johannesburg.

    Dasha Naidoo

    Head: Product Experience

    Dasha joined inQuba in 2013 and has held various positions over the years. Dasha found her niche when she joined the core Product team in designing the inQuba CX platform. As the Head of Product Experience, she is ultimately responsible for the overall user experience and value delivery to inQuba’s customers. Dasha has been instrumental in the product’s success, providing insight into design, customer behaviours and practical solutions to complex customer challenges. Before joining the product team, she spent 2 years guiding customers through their Customer Experience programmes.

    With a professional career spanning 10+ years, Dasha has extensive experience across CX, Marketing, Campaign management and Data management and analysis. Dasha holds a Bachelor of Commerce (Information Systems Technology) degree from the University of KwaZulu Natal.

    Kobus Snyman

    Head: Service Operations

    Kobus is responsible for overseeing all technical operations including customer support and general operations activities ensuring the inQuba’s customer platform is optimal and stable. He has extensive Systems and Business Analysis experience gained from industries such as Banking, Information Technology and Mining. He has gained solid knowledge in Project Management, Disaster Recovery and Business Continuity management as he managed the Disaster Recovery site for one of South Africa’s Big Four Banks for a significant period. In 2016, Kobus joined inQuba as a Senior Analyst and has subsequently been promoted to Head: Service Operations, bringing with him the technical platform knowledge as well as customer management experience gained through the management of large, strategic inQuba clients. Kobus holds a Certificate in IT Service Management (ITIL) and SDIP. He also holds an ‘Essential skills for the Business analyst’ certification.

    Eben Odendaal

    Head: Professional Services

    Eben is responsible for the successful delivery of inQuba’s CX solution programmes to clients. He is an experienced Business Consultant and Project Manager and has delivered multiple Management Consulting, Digital Application and Software Development programmes, across multiple industries, throughout his career. Eben holds a Mechanical Engineering degree from the University of Pretoria, an MBA from the University of Stellenbosch and is a registered Project Management Professional.

    Allan Lee Son

    Senior Software Architect

    Allan is a Senior Architect in the core team working on the architecture and development of the inQuba CX platform for over six years. As a technical lead, product designer and software architect, he is a driving force in the inQuba Product Development team, providing insight into design and practical solutions to complex software challenges.

    Previous to joining inQuba, Allan’s five years at On-IT-1, developing software solutions for the Bosasa Group, have given him broad perspective on design, development and deployment of software applications across various industries, including aquaculture, youth rehabilitation, fleet management and device integrations for biometric and programmable logic controllers. Allan brings this valuable experience to bear on the challenges of developing a globally distributed SaaS platform.

    Allan completed his treatise in 2006 and holds a honours degree in Bachelor of Commerce (Computer Science and Information Systems) from the Nelson Mandela University.

    Warren Reed

    Senior Software Architect

    Warren is responsible for high-level software design choices and selecting the best tools, platforms, and technologies for developing and delivering inQuba’s CX software platform. He helped build the inQuba platform from the ground up, including products such as Engage, Case Management, and Journey Analytics. He implemented the continuous delivery pipeline that automatically deploys inQuba’s software solutions globally. Prior to inQuba, he spent five years at Bosasa architecting and developing systems for vehicle maintenance, youth development centres, access control security, and job recruitment. He also spent two years at Korbitec developing legal practice management software. Warren holds an honours degree in Computer Science and Information Systems from the Nelson Mandela University.

    Jon Salters

    Non-Executive Director

    Jon brings with him a wealth of experience in market research and technology enabled services in the insights domain.

    Prior to being strategic advisor to inQuba, Jon spent four years at Vision Critical, the world’s leader in Insight Community solutions where he launched Vision Critical’s presence in Africa, re-launched their partner program internationally and was also integrally involved in the team that executed the spin-off of Vision Critical’s Research and Consulting business unit which became a cornerstone of the newly formed Maru Group.

    Jon holds a GDE in Engineering Management and a B.Sc Mechanical Engineering (industrial Option) for the University of the Witwatersrand.

    Antony Adelaar

    Head: Product Marketing

    Antony joined the inQuba story early, towards the end of 2011. He is responsible for the planning, design, production, marketing and release of inQuba’s CX software solutions to customers on 4 continents. Prior to managing product, Antony oversaw the account management team who in turn oversee inQuba clients using the full range of inQuba CX solutions.

    Antony has ten years’ experience in market research across the African continent and across all major industries. Prior to inQuba, he headed up digital research at an agency, Yellowwood Future Architects, which specialises in strategy, research and design.

    Antony completed post-graduate Leadership Development studies at Gordon Institute of Business Science (GIBS), following a Bachelor’s degree (Industrial Psychology) at the University of South Africa.

    Trent Rossini

    Managing Director

    Trent is responsible for all operational delivery, professional services engagement, product conceptualisation and delivery of inQuba software. Prior to joining inQuba, Trent was the CIO for Discovery Health and in 2003, was appointed as COO of PruHealth, Discovery’s UK joint healthcare venture with Prudential. He also spent several years consulting on various systems integration projects for Deloitte and Accenture.Trent holds a B.Sc.(Mech) Engineering from the University of the Witwatersrand and a Graduate Diploma in Industrial Engineering.

    Micheal Renzon

    Group CEO

    Michael Renzon is an entrepreneur and visionary and the driving force behind highly successful internet, technology, content and Customer Experience companies. He is an Endeavor Entrepreneur, the leading high-impact entrepreneurship movement around the world, and was named the Most Promising Entrepreneur of Entrepreneur Organization (EO) in 2006.

    Michael’s thought leadership in Customer Experience and Customer Journey Management has been adopted by leading companies around the world who use inQuba’s analyst-rated Customer Journey SaaS Platform and Methodology to drive their customer experience transformation and customer journey optimization.

    Michael holds an MBA from the University of Cape Town, an Honours Degree in Computer Science and a Bachelor of Economic Science Degree, both from the University of the Witwatersrand.

    <h4>Link to CX series</h4>

    [fc id=’16’][/fc]

    Please fill in your name and email to subscribe to inQuba’s newsfeeds.

      By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
      You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

      Download inQuba Social Product Paper

        Please provide your contact details to download.

        By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
        You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

        Download inQuba Case Management Product Paper

          Please provide your contact details to download.

          By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
          You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

          Download inQuba Engage Product Paper

            Please provide your contact details to download.

            By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
            You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

            Download inQuba CX Product Paper

              Please provide your contact details to download.

              By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
              You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

              Download Customer Experience Architecture

                Please provide your contact details to download.

                By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                Download Enhancing Sales Performance

                  Please provide your contact details to download.

                  By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                  You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                  Download Unlocking Profit

                    Please provide your contact details to download.

                    By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                    You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                    Download Why the customer journey needs to be CXtended

                      Please provide your contact details to download.

                      By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                      You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                      Download Reinventing Retail

                        Please provide your contact details to download.

                        By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                        You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                        Download Digital Disruption: the Insurance of Things & CX

                          Please provide your contact details to download.

                          By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                          You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                          Download inQuba TIBCO Case Study

                            Please provide your contact details to download.

                            By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                            You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                            Download inQuba Ster Kinekor Theatres Case Study

                              Please provide your contact details to download.

                              By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                              You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                              Download inQuba Virgin Mobile Case Study

                                Please provide your contact details to download.

                                By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                Download inQuba NSW HealthShare Case Study

                                  Please provide your contact details to download.

                                  By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                  You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                  Download inQuba Kulula/Comair Case Study

                                    Please provide your contact details to download.

                                    By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                    You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                    Download inQuba VitalityLife Case Study

                                      Please provide your contact details to download.

                                      By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                      You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                      Download inQuba Comair Case Study

                                        Please provide your contact details to download.

                                        By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                        You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                        Download inQuba B2B Telecommunications Report

                                          Please provide your contact details to download.

                                          By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                          You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                          Download inQuba Telkom Case Study

                                            Please provide your contact details to download.

                                            By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                            You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                            Download inQuba Hollard Case Study

                                              Please provide your contact details to download.

                                              By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                              You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                              Download inQuba Liberty Case Study

                                                Please provide your contact details to download.

                                                By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                                You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                                Download inQuba Momentum Case Study

                                                  Please provide your contact details to download.

                                                  By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                                  You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                                  Download inQuba Coronation Case Study

                                                    Please provide your contact details to download.

                                                    By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                                    You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                                    Download inQuba African Bank Case Study

                                                      Please provide your contact details to download.

                                                      By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                                      You can opt-out of all communications at any time. This form is protected by reCAPTCHA.

                                                      Download inQuba Healthcare Report

                                                        Please provide your contact details to download.

                                                        By submitting this form you agree to inQuba processing your data in accordance with inQuba's Web Privacy Policy.
                                                        You can opt-out of all communications at any time. This form is protected by reCAPTCHA.