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Engage customers throughout their journeys and across channels

Personalized, contextual engagements
that boost conversion
See Demo Trial now inQuba Engage
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Nudge customers towards their goals

Sometimes customers need a little help on their journeys. It may just be information, but it may be a more intricate engagement path designed to nudge customers towards a goal. Informed by real-time context, sentiment and a powerful rules engine, engagements are hyper-personalized to drive customer conversion.

Design omni-channel communications

Say the right thing, to the right person, at the right time. To achieve this, changing customer context must be transferred seamlessly across channels. inQuba Engage is an omni-channel solution, allowing businesses to communicate across customers’ preferred channels. Goal-driven dialogues can be orchestrated across channels with unbroken context.

Read more about engaging customers throughout their journeys.

Get a Single View of every customer

Engage every customer as a market of one. inQuba Engage makes connections between all the things that your customer says and does, and personalization is driven by each customer’s Single View. The customer data repository remembers the full relationship history, including feedback, activity, preferences and emotional journey.

Design an engagement – it’s easy

inQuba Engage is really easy to use. Whether your requirement is a basic newsletter or an intricate multi-wave campaign, the design interface offers an intuitive, drag-&-drop, wizard-like process. Ensure personalization with rule-based graphics and components, and A/B test messaging and graphics to optimize customer journeys.

Read our blog: Why Your Marketing Funnel is Broken

Download the inQuba Engage product paper now.

inQuba Journey Cloud

inQuba’s Journey Cloud offers a toolbox of cloud-based apps to help you optimize customer journeys and reinvent customer experiences.

JA
inQuba Journey Analytics

Visualise customers’ real journeys and intervene to win, keep and grow them.

CX
inQuba CX

Gather customer feedback throughout their journeys and across channels.

CM
inQuba Case Management

Capture and fix service failures though collaborative ticketing and service recovery.

EN
inQuba Engage

Communicate with customers throughout their journeys and across channels.

SM
inQuba Social

Listen and respond to your customers on their preferred social networks.

 

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                                                    Why your Marketing Funnel is Broken

                                                    How today’s marketers are using journey management to extend their vision and impact to the context of the full customer journey

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