inQuba Engage

inQuba Engage has been designed with the customer at the center. By maintaining an accurate view of your customers’ context, preferences and sentiment you have the ability to engage in context-specific conversations with your customer base. This is CX Engagement made simple.

inQuba offers a single CX platform where Engage is integrated with VoC, Case Management and Social Media modules, and also integrates seamlessly with your existing CRM solution.

checkmark

ACHIEVING GOAL-DRIVEN OUTCOMES…

Businesses communicate with customers in order to achieve business goals. The business goal may be a simple distribution of information. It may also be a more intricate communication path which is designed to nudge customers towards a goal. This is what is meant by goal-driven. Engagement strategies are informed by customer context and previous responses received. Customer states are monitored and their courses can be corrected in real time.

checkmark

…REQUIRES RELATIONSHIP MEMORY

The CX Repository stores all contact information, including customers, leads and employees. Contact information is kept up to date with most recent contact and transactional information. inQuba Engage remembers everything, and makes all contact information available to the powerful rules builders for communication construction. Within the CX Repository, the full relationship between your business and a customer is summarized through a view of all conversations, transactions and preferences.

checkmark

A SINGLE VIEW OF YOUR CUSTOMER

inQuba Engage makes connections between all the things that your customer does, and the Single View is the key to highly relevant and contextual engagements. The CX Repository stores all contact information and maintains a real time perspective of the customer, made up by hard data, unstructured data, responses and transactions. It also integrates into the inQuba VoC solution ensuring that any survey feedback that is received from the customer is available for subsequent interactions. The Single View empowers business to personalize and contextualize all communications, ensuring best possible response rates.

checkmark

CONTEXT IS KING

Say the right thing, to the right person, at the right time. Customer management has evolved beyond the simple requirement to have broadcast capabilities. Customers want to be able to interact with a company and for their interactions to be recorded in the consciousness of the organization in such a way that each subsequent interaction reflects all prior interactions. inQuba Engage allows customer context, which changes continually, to be stored and made available in a single place, in real time.

checkmark

OMNI CHANNEL COMMUNICATIONS

From simple communications to multi-wave campaigns, context is transferred seamlessly across channels. inQuba Engage was designed from the ground up as an omni-channel solution, and this capability allows the customer experience professional to communicate with customers through their preferred channels: email, web and mobile technologies. Not only does the solution support omni-channel interaction, but more importantly, interactions can be orchestrated across channels and the context is transferred from one channel to the next.

checkmark

HIGH LEVELS OF PERSONALIZATION

Every customer is a ‘Market of One’. inQuba Engage provides the highest possible levels of personalization, both in terms of outbound communications as well as interactive dialogues. Highly personalized communication is made possible through the combination of real time customer context, a powerful rules engine for rendering, and a customizable data structure. A/B Testing within the solution allows users to test multiple variants of the same communication.

checkmark

EASY TO USE

inQuba Engage is really easy to use. Whether your requirement is a basic marketing newsletter or an intricate multi-wave campaign, the communication design interface offers an intuitive wizard-like process, guiding the user through the design steps. Drag & drop capabilities allow users to easily add graphics and other components to new or existing templates, while providing rich graphical previews. Elements are rule-based and context driven, allowing the user to build in personalised graphical elements.

checkmark

AND THERE’S MORE

Interactive Capabilities   Rich Analytics   Single Platform
Operational Management   Security And Subscription Management

THE TOOLS YOU NEED

We have one goal in mind: exceptional enterprise CX orchestration to improve your customers’ experience. Join leading brands across the world using the following inQuba tools:

inquba-CX

inQuba CX

Analyze customer feedback from multiple data sources including surveys, social media conversations, email, and transactional data, so you can take meaningful action that has real impact.

Get More

inquba-CX

inQuba Engage

Communicate effectively with your customers across their customer journey via any channel: mobile, web forms, social media and contact center agents.

Get More

inquba-CX

inQuba Social

Using semantic anchoring, we link your customers’ social media interactions to customer journeys giving journey-based insights, trends and competitive benchmarks using social data.

Get More

inquba-CX

inQuba Case Management

inQuba’s best-in-class ticketing and service recovery solution, integrated with all other solutions, allows business to close the loop and reinvent customer experiences.

Get More

inquba-CX

inQuba Journey Analytics

Uncover and visualize your customers’ real journeys as they navigate transactions and channels, and intervene in real time using Journey Analytics so you win, keep and grow them

Get More

 

© Copyright inQuba 2019. All Rights Reserved.
View our privacy policy here.

Contact us

The inQuba team is waiting to hear from you! Please fill in your details herePlease fill in your details here and we will respond to your message within 24 hours.

Join us

Get regular updates about the world of CX orchestration by subscribing to inQuba’s newsfeeds here.