New York, NY and Santa Monica, CA – September 23, 2016Capgemini, a global leader in consulting, technology and outsourcing services, and inQuba, a global innovator in Customer Experience (CX) orchestration software, announced today the signing of a formal strategic partnership...
Global
Reinventing Retail
What do Apple, Warby Parker, and up and coming appliance retailer Pirch have in common? They have reinvented retail.
Everyone knows the Apple story – how Steve Jobs insisted that the Apple Stores provide an amazing experience for shoppers, creating...
Why the customer journey needs to be CXtended
We are all aware of how much technology has changed the world, particularly in disciplines such as Customer Experience (CX), but while it has brought unimagined efficiencies and new ways of doing things, it has also resulted in a process...
DIGITAL DISRUPTION: THE INSURANCE OF THINGS & CUSTOMER EXPERIENCE
Published in the American Insurance Innovation Reporter, June 2016
There are a number of converging dynamics that represent a strategic opportunity for insurance carriers to shift the basis of the relationship, the way they are perceived, and the real value...
The State of Insurance Customer Experience Management: Improving the Customer Experience
By Paul Cole and Warren Moollan of inQuba and Robin Spaulding of Capgemini First published in Claims Magazine, June 2016 issue.
Interaction between a policyholder and their insurance company tends to take place only during the purchasing cycle and when a claim must be...
Customer Experience Provider inQuba Expands Client Roster with Addition of National Interstate Insurance Company
Published by PRWEB, May 04, 2016, Santa Monica, California, USA Leading insurer launches personalized customer experience initiative to keep policyholders engaged
The inQuba firm, an emerging leader providing customer experience management software and services, announced today that its portfolio of insurance and financial...
Marketing + Sales + Service: United we stand, divided we fall
by Paul Cole, President – inQuba N. America. Published by Marketing News Magazine, USA....
inQuba receives strategic investment from ICT investor Convergence Partners
inQuba, worldwide specialist in managed Customer Experience (CX) software, has received growth capital from investment firm Convergence Partners in the form of a new equity injection, in order to accelerate its global expansion. The inQuba investment will be housed in...
The Customer’s Story is the New Narrative in Experiential Marketing
By Paul Cole, President – inQuba N. America. Published by Marketing News Magazine, USA.
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Journey Analytics: Improving Your Customer IQ
By Paul Cole, President – inQuba N.America. Published by Marketing News Magazine, USA.
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