Rapidly growing customer experience (CX) specialist inQuba has been recognised by Gartner in the recent Market Guide for Customer Journey Analytics report. The report, which includes the world’s best – and biggest – vendors in the space, offers a guide...
Author Archives: inQuba
DIGITAL DISRUPTION: THE INSURANCE OF THINGS & CUSTOMER EXPERIENCE
Published in the American Insurance Innovation Reporter, June 2016
There are a number of converging dynamics that represent a strategic opportunity for insurance carriers to shift the basis of the relationship, the way they are perceived, and the real value...
The State of Insurance Customer Experience Management: Improving the Customer Experience
By Paul Cole and Warren Moollan of inQuba and Robin Spaulding of Capgemini First published in Claims Magazine, June 2016 issue.
Interaction between a policyholder and their insurance company tends to take place only during the purchasing cycle and when a claim must be...
The Symphony of Customer Experience
by Dan Blacharski, Published on customerthink.com, Apr 10, 2016
The customer experience journey that companies must take to accommodate today’s more digitally-aware and engaged customers now goes beyond the traditional approach of satisfaction surveys, call center guidelines, and social media...
Customer Experience Provider inQuba Expands Client Roster with Addition of National Interstate Insurance Company
Published by PRWEB, May 04, 2016, Santa Monica, California, USA Leading insurer launches personalized customer experience initiative to keep policyholders engaged
The inQuba firm, an emerging leader providing customer experience management software and services, announced today that its portfolio of insurance and financial...
inQuba receives strategic investment from ICT investor Convergence Partners
inQuba, worldwide specialist in managed Customer Experience (CX) software, has received growth capital from investment firm Convergence Partners in the form of a new equity injection, in order to accelerate its global expansion. The inQuba investment will be housed in...
NOT YOUR FATHER’S CRM
Paul Cole, President, inQuba North America
The customer relationship management...
AMG vs the Customer Experience Ecosystem. Which CX approach should be used, and when?
It's only by listening to the voice of the customer that companies can find innovative ways to create great experiences. However, understanding the customer story is impossible unless the many different pieces of feedback acquired across many different channels and...