Clients

Do you truly understand your customer? With the most powerful set of CX orchestration tools available on the planet, you’ll get the full picture of who they are, what they want, and how best to engage with them.

Today, customers are in charge. For your business to stay ahead of the pack and reap the financial rewards, you need to know how to offer your customer exactly what they want. With inQuba’s data science capabilities at the heart of our CX software, we’ll help you do this.

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LISTEN

Listen to your customer anywhere, anytime, across any media.

Listening to your customer is much more valuable when you do it consistently and in context of the customer journey. Our smart CX software provides highly personalized and dynamic insights to what your customers are saying, so you can understand what they really mean. Armed with this knowledge, you can deliver exceptional products and services that meet your customers’ needs completely.

LEARN

Uncover insights into exactly what your customers want.

It’s not just about listening to your customer – it’s also about tapping into that knowledge to serve your customers the best way you can. inQuba’s nerve center, the CX data repository, uses advanced data modeling that’s applied to the customer journey and lets you drill down into customer behavior across the organization so that you can better understand what your customers need – and even predict what they’ll do in the future.
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ENGAGE

Speak to your customers effectively across any channel.

While every business engages with their customer, this communication is usually patchy, unplanned and inconsistent across the organization. inQuba provides a unified platform for experience and engagement across the customer journey. Our customer experience software lets you engage effectively with your customers in every buying, servicing or customer journey stage and across any channel you use – whether it’s a call center, an app, a survey, social media or email.

STORY

Every customer interaction is personal.

People don’t want to interact with a company – they want to interact with another human. Our CX orchestration platform gives you a unique single view of your customer, helping you navigate the customer journey that’s personal to each individual, and then act accordingly. In this way, you put the customer at the forefront of everything your business does.

 

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IN THE NEWS

THE TOOLS YOU NEED

We have one goal in mind: exceptional enterprise CX orchestration to improve your customers’ experience. Join leading brands across the world using the following inQuba tools:

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inQuba CX

Analyze customer feedback from multiple data sources including surveys, social media conversations, email, and transactional data, so you can take meaningful action that has real impact.

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inQuba Engage

Communicate effectively with your customers across their customer journey via any channel: mobile, web forms, social media and contact center agents.

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inQuba Social

Using semantic anchoring, we link your customers’ social media interactions to customer journeys giving journey-based insights, trends and competitive benchmarks using social data.

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inQuba Wired

inQuba Wired creates the vital interface between your back end systems and the inQuba CX suite of products, so you can link business activity to customer experience measures.

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