Flying high on Customer Experience

Iain Meaker, Executive Manager for Commercial Distribution at Comair explains how kulula actively works on fulfilling its vision of delighting its customers at every turn, which results in fantastic commercial successes and a number of accolades and awards.

“By refining our journey mapping and reports and identifying priority improvement areas, we are creating an environment where we are actively creating ways to make customers feel more valued and engage with them individually.”

Iain Meaker, Executive Manager for Commercial Distribution, Comair

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