Rapidly growing customer experience (CX) specialist inQuba has been recognised by Gartner in the recent Market Guide for Customer Journey Analytics report. The report, which includes the world’s best – and biggest – vendors in the space, offers a guide...
In the Press
The State of Insurance Customer Experience Management: Improving the Customer Experience
By Paul Cole and Warren Moollan of inQuba and Robin Spaulding of Capgemini First published in Claims Magazine, June 2016 issue.
Interaction between a policyholder and their insurance company tends to take place only during the purchasing cycle and when a claim must be...
The Symphony of Customer Experience
by Dan Blacharski, Published on customerthink.com, Apr 10, 2016
The customer experience journey that companies must take to accommodate today’s more digitally-aware and engaged customers now goes beyond the traditional approach of satisfaction surveys, call center guidelines, and social media...