Global

Twenty Years Later, is the Net Promoter Score Still Relevant?

Posted by Bruce Eidsvik on Thursday, 5 May 2022 in Global, Journey Analytics

In December 2003, Fred Reichheld, the developer of the Net Promoter Score (NPS) measurement system, published “The One Number You Need to Grow”1 in the Harvard Business Review (HBR)....

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InMoment and inQuba Partnership Offers Journey-First Approach to Experience Improvement

Posted by inQuba on Thursday, 21 April 2022 in Global

Published by InMoment on 20 April 2022Combined offering provides CX practitioners with a one-stop solution for both customer experience (CX) and customer journey (CJ) management...

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Bruce Eidsvik announced as inQuba President, North America

Posted by Antony Adelaar on Thursday, 7 April 2022 in Global, In the Press

Eidsvik brings 25 years of international experience in driving customer management for global brands inQuba is delighted to share the appointment of Bruce Eidsvik as...

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inQuba now available on Microsoft Azure Marketplace

Posted by Antony Adelaar on Tuesday, 22 March 2022 in Global

Software company inQuba has announced it is now available on the Azure Marketplace. The release comes as inQuba has published inQuba Journey Cloud v8.7, which enhances customer engagement, and boosts Customer...

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The 5 Steps to Delivering What Customers Really Value in 2022

Posted by Antony Adelaar on Friday, 14 January 2022 in Global

How leading businesses are creating value by ensuring that customers get value Businesses are quick to talk about the value of customers, but don’t often think about value for customers. The truth, however,...

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inQuba announces integrated WhatsApp chat

Posted by Antony Adelaar on Tuesday, 6 July 2021 in Global

inQuba becomes the first company to offer a fully integrated WhatsApp and SMS multi-channel journey solution Leading Customer Journey Management and Customer Experience (CX) software company inQuba today announced the addition of integrated WhatsApp chat...

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STEPPING OUT WITH CUSTOMER JOURNEY ANALYTICS

Posted by inQuba on Tuesday, 30 June 2020 in Global, Journey Analytics

This post was originally published by CXFocus Magazine.The COVID 19 crisis has dramatically changed customer journeys and what brands need to do to analyse and understand them. The traditional tools and methods associated with customer journey...

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Boosting Insurance Client Acquisition & Retention in the new digital economy, SA Webinar

Posted by Antony Adelaar on Thursday, 28 May 2020 in Global

On the 28th May 2020 inQuba hosted a live webinar on Boosting Insurance Client Acquisition & Retention in the new...

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From Customer Journey Mapping to Journey Orchestration – Aus Webinar

Posted by Antony Adelaar on Thursday, 9 May 2019 in Global

On the 9th May 2019 inQuba hosted a live webinar discussing the importance of real customer journeys and Customer Journey Orchestration.

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From Customer Journey Mapping to Journey Orchestration – SA Webinar

Posted by Antony Adelaar on Thursday, 11 April 2019 in Global

On the 11th April 2019 inQuba hosted a live webinar discussing the importance of real customer journeys and Customer Journey Orchestration.

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