The Science of Retaining Customers in Financial Services

On the 20th September 2018 inQuba hosted a live webinar for Financial Services professionals.

Our industry expert speakers were Graham Clark (North American CX Transformation Lead, inQuba) and Trent Rossini (COO, inQuba)

Questions that were addressed

  • How do you discover and visualize the real customers’ and agents’ journeys as they navigate your products and channels?
  • How do you anticipate customer churn, in real time?
  • How do you intervene in order to mend and recreate customer experiences
  • How do you do all this at scale?

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Slide Material

 

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