On the 20th September 2018 inQuba hosted a live webinar for Financial Services professionals.
Our industry expert speakers were Graham Clark (North American CX Transformation Lead, inQuba) and Trent Rossini (COO, inQuba)
Questions that were addressed
- How do you discover and visualize the real customers’ and agents’ journeys as they navigate your products and channels?
- How do you anticipate customer churn, in real time?
- How do you intervene in order to mend and recreate customer experiences
- How do you do all this at scale?