On the 21st August 2018 inQuba hosted a live webinar for financial services professionals.
Our industry expert speakers were Trent Rossini (COO, inQuba) and Desan Pillay
CXO, inQuba (ex-Head Strategy Nedbank Business Banking and previous Strategy Consultant)
Questions that were addressed
- How do you discover and visualize the real customers’ and agents’ journeys as they navigate your products and channels?
- How do we identify obstacles & drop-offs in the journeys, in real time?
- How do you intervene in order to nudge customers back onto their paths, while assisting agents to reach their goals, and ensure that they love the journey they’re on?
- How do you do all this at scale, creating an operating model that is customer experience-driven?