Putting the customer first makes a lasting impression for Telkom

Ella Engelbrecht, Client Experience Executive at Telkom, tells us how Telkom’s Customer First programme has enabled the company to increase revenue, reduce costs and drive the right culture within the organisation.

“If inQuba had not provided the technology platform, advice and guidance to get this really robust VoC engine into place, we would not have been able to see the positive results that we have.”

Ella Engelbrecht, Client Experience Executive, Telkom

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