inQuba, worldwide specialist in managed Customer Experience (CX) software, has received growth capital from investment firm Convergence Partners in the form of a new equity injection, in order to accelerate its global expansion. The inQuba investment will be housed in Convergence Partners Fund I (CPI), the vehicle through which Convergence Partners invests in software businesses among other key pillars of the African ICT market. CPI will hold a significant minority interest in inQuba post transaction.
inQuba enables its clients to create superior customer experience through its proprietary, cutting edge software platform. The event-driven platform collects and analyses structured and unstructured data in real time, thus allowing clients to more effectively listen to, learn from, and engage with customers. The outputs of the platform enable relevant management and staff within client organisations to deeply understand perceived performance across all key customer interactions, identify operational improvements and marketing opportunities and directly engage with customers to proactively drive the customer experience.
“With Customer Experience being the latest competitive differentiator, we have seen companies globally investing heavily in CX in a race to offer a highly differentiated customer experience. CX, as an industry, is therefore set to grow substantially over the next few years. In light of this, and the international success of our disruptive CX platform, inQuba will leverage the investment from Convergence Partners to further expand our presence and enhance our product offering to clients all over the world, with scaling in the U.S. being a top priority,” says Michael Renzon, CEO of inQuba.
Idan Segal from Convergence Partners comments: “This is an exciting investment opportunity for us as inQuba aligns with many of the key themes that CPI targets, including Software-as-Service (Saas) businesses, tailored technology solutions for specific industry verticals and local IP that is globally exportable. We are looking forward to actively contributing to this growth phase of the company.
About inQuba
inQuba is a customer experience management and customer engagement Saas provider. Founded by serial entrepreneurs Michael Renzon and Trent Rossini, both with a successful history of creating, managing and exiting leading technology businesses. inQuba has established itself across four continents. Its client base consists of multinational corporations from the financial services, insurance, retail, travel and telecommunications sectors, including Goodyear, Virgin Mobile, Telkom South Africa, and Vitality Life, among others.
Contact info:
Michael Renzon
CEO & co-Founder, inQuba
Tel: +27 11 447 2049
About Convergence Partners
Founded in 2006, Convergence Partners is an investment management firm focused on the telecommunications, media and technology sector in Africa. Convergence Partners has a proven track record of developing new investment opportunities, as well as adding value to investments across the life cycle of ICT assets. Across both its portfolios, Convergence Partners currently manages close to US$300 million of capital. Its founders are seasoned pan-African private equity players and technology, experienced in sourcing, developing and managing investments that deliver enhanced financial returns while underpinning continental development.
Find out more at: https://www.convergencepartners.com
Contact info:
Yolande Tabo
Executive: Fundraising & Investor Relations, Convergence Partners
Tel: +27 11 550 5320
Cell: +27 72 939 4288
Email: yolandet@convergencepartners.com
