Customer Journey Management for Financial Services & Insurance

On the 4th December 2018 inQuba hosted a live webinar for Financial Services and Insurance professionals.

Our industry expert speakers were Margot Birbeck (Director, inQuba Australia) and Trent Rossini (COO, inQuba)

Questions that were addressed

  • How do you discover and visualize the real customers’ and agents’ journeys as they navigate your products and channels?
  • How do you anticipate customer churn, in real time?
  • How do you intervene in order to mend and recreate customer experiences
  • How do you do all this at scale?

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Slide Material

 

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