Your customer has changed. Today they’re more self-empowered & digital than ever, & the shift in the balance of power has lead businesses to pivot from selling to guiding.
This webinar series will examine how digital executives are driving hard revenue metrics and great experiences at every step of the customer journey.
Webinar Content
Part 1:
Boosting Conversion Within Digital Journeys
Discover how Standard Bank Shyft improves experiences & onboarding conversion through deep customer insights & orchestration.
31 August 2022
Learn how Standard Bank Shyft –
- Increased registration onboarding by 34%
- Reduced idle states during onboarding by 61%
- Improved customer satisfaction
- Discovered their customers’ actual digital journeys
Recording
Slide material
Part 2:
Building Customer Loyalty Through Brand-Infused Journeys
Discover How Sanlam Improved Customer Loyalty & Portal Registration
28 September 2022
In this 2nd part of the series, called ‘Building Customer Loyalty Through Brand-Infused Journeys (Sanlam)’, discover how Sanlam achieved the following:
- A 200% increase in customer engagement
- A 31% boost in portal registration
- 46% registration following specific nudges
- Improvements in overall customer satisfaction
Executive panelists:
Tebogo Legodi (Sanlam Corporate: Digital Lead)
Michael Renzon (inQuba CEO & Co-founder)