Chat commerce that converts
Turn conversations into conversions with inQuba’s real-time, journey-led chat engagement. There is a large trend towards transacting in chat as a more familiar and effective interface for serving Customers who would like to complete transactions digitally.
Chat commerce that converts
Turn conversations into conversions with inQuba’s real-time, journey-led chat engagement. There is a large trend towards transacting in chat as a more familiar and effective interface for serving Customers who would like to complete transactions digitally.
Real time chatting with transactional systems
inQuba chat is not a one-way reminder. When offering digital self service for transactional scenarios there are several considerations:
- Share real time transactional data and receive instructions for transactions just as you would through a website.
- Security will always be a top priority.
- Session management, flow, timeouts.
- Nudging Customers to complete a transaction.
- Document exchanges (send and receive).
- Input validation: Integrating the transactional chat into the broader journey.
What you can do with inQuba Chat Commerce:
- Accept quotes directly in WhatsApp.
- Remind Customers of onboarding steps.
- Trigger payments, documents, or calls.
- Escalate to human agents when needed.
- Close the loop and obtain feed back on the journey.
Journey led = results delivered
Because every chat is part of a mapped journey, you’ll know:
Who responded?
What changed?
How it affected conversion, revenue, or satisfaction?