Five best practices of service recovery, AU Webinar

On the 20th November 2019 inQuba hosted a live webinar discussing the importance of best practices in service recovery, which together will ensure a boost in customer loyalty.

Our industry expert speakers were Margot Birbeck (Director: inQuba Australia) and Antony Adelaar (Head: Product Marketing, inQuba)

Questions that were addressed

  • The relationship between service recovery and customer loyalty
  • The importance of service recovery within CX and Customer Journey Management
  • The five best practices of service recovery
  • How to anticipate tomorrow’s poor experiences
  • How to do all of this at scale

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Slide Material

 

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