On the 20th November 2019 inQuba hosted a live webinar discussing the importance of best practices in service recovery, which together will ensure a boost in customer loyalty.
Our industry expert speakers were Margot Birbeck (Director: inQuba Australia) and Antony Adelaar (Head: Product Marketing, inQuba)
Questions that were addressed
- The relationship between service recovery and customer loyalty
- The importance of service recovery within CX and Customer Journey Management
- The five best practices of service recovery
- How to anticipate tomorrow’s poor experiences
- How to do all of this at scale