CX professionals are being asked tough questions:

• Where’s the ROI?
• How do we get customers to reach their goals?
• Why are we still fixating on CSAT/NPS/CES when we could be focusing on outcomes?

If you’ve ever felt like you want to move away from dashboards and focus on delivering real value this webinar is for you.

Webinar: Outcome Driven CX enabled through a Journey-Centric and AI-Enabled approach

Date: 27 August
Time: 06:00 UTC (08:00 SAST) and 14:00 UTC (16:00 SAST)

What You’ll Learn:

In this session, we’ll reveal a next-generation Customer Experience platform – built from the ground up to do what today’s platforms cannot:

• Deliver value-driven customer interactions — not interruptive surveys
• Provide real-time visibility into the impact of CX on business outcomes
• Use AI to connect sentiment with actual customer behaviour
• Visualize entire customer journeys — with micro-journey insights and side-by-side comparisons
• Replace outdated metrics with dynamic outcome-led reporting and ROI tracking
• Provide the foundation for automated digital interventions to improve CX

Why You Should Attend:

• If you’re tired of defending the value of CX to executives.
• If you know that ‘better NPS’ isn’t the same as a better business
• If you believe in meaningful, measurable, customer-led change

Then this is your opportunity to see the future of CX technology in action and to arm yourself with a methodology enables through a platform that will restore credibility, clarity, and confidence in your CX program. This isn’t another survey tool. This is a fundamentally different approach that puts outcomes at the centre, with customer sentiment as a contextual layer not the starting point.