It’s been an exciting year so far, not least because we won the Envest TechTank in Sydney! Customer Journey Management really is being recognized as the next evolution of Customer Experience.

We’re excited to bring you our July SA Focus newsletter, updating you on everything CX! This month we have the following for you:

• The Envest TechTank: Winning with Journey Management
• Masterclass Pro: Journey Management masterclasses for your business
• Complimentary Journey Series: Journey Orchestration – nudging customers towards their goals
• Complimentary CX Series: The CX Basics, and why it’s necessary

Enjoy the read.

inQuba wins the Envest TechTank in Sydney!

Five start-ups had the opportunity to showcase their company to the audience at the ANZIIF Insurtech Conference in Sydney, 26 February 2019. Margot Birbeck (Director, inQuba Australia) presented on Customer Journey Management and won the grand prize, which includes an all-expenses paid ticket to the Insurtech Connect Conference in Las Vegas! If you’re interested in seeing the winning presentation and discovering what journey management can achieve in your business, please let us know by replying to this email. Read more about the conference and award here

Discover, orchestrate and monetize your customers’ real journeys

Following the incredible success of our recent Journey Management Masterclasses, inQuba has designed a masterclass for your specific business. Masterclass Pro is an interactive workshop that will be facilitated within your business, focusing on the journeys of your specific customers. We’ll co-design your customers’ journeys, quantify the ROI of journey management, and develop the high level design for your journey management initiatives. For more information, or to book your Masterclass Pro, please click here:

Customer Journey Orchestration – delighting and retaining customers

Customer Journey Mapping is a familiar exercise in business, but it’s conceptual at best. The chart on the boardroom wall doesn’t reveal real customer experiences or paths, and certainly doesn’t provide the insights and approaches needed for fixing experiences and nudging customers towards their goals. This orchestration is called journey optimisation, and ensures that customers are delighted and retained through contextual and intelligent interventions. inQuba has designed a complimentary series of industry-specific papers on Customer Journey Orchestration.

The first two parts that focus on Life Insurance and Retirement are available. Grab them now, no strings attached.

The Basics of Customer Experience

As an experienced CX professional you’ll know that Customer Experience (CX) is a hot topic. The businesses of today, irrespective of whether or not they’ve established CX programmes, all need to understand the same things – the experiences their customers are having with the business, where they’re encountering obstacles, and how they’re feeling while this is all happening. We’re excited to bring you a complimentary series focusing on the basics of Customer Experience (CX) and all that you need to know to keep the customer at the heart of your business, and ensure your own CX success. The first four parts are available. Grab them now, no strings attached.