Connect the dots between all your customers’ online activity

Your customers’ journey is increasingly digital.

inQuba v8.7 allows you to keep track of your customers’ movements as they navigate from outbound emails to online ads to all your business’s digital properties (website and apps). Then, chat with them in real time based upon their online activity.

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Have intelligent customer conversations with the inQuba chatbot plugin

Chat is the next evolution of engagement

inQuba v8.7 allows you to easily plug in chatbots and other sophisticated algorithms (such as quoting) to have intelligent conversations with clients as they navigate their journeys.

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Connect your existing solutions and quickly visualize customers’ journeys

Your customers’ journeys shouldn’t be a mystery.

inQuba has partnered with Flowgear, ensuring quick and easy mapping to standard systems such as Salesforce, Microsoft, Dynamics and SAP. Supercharge your CRM and ERP with inQuba Journey’s real-time interface.

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Using the Microsoft ecosystem? Easily overlay our journey solution

Automate quickly and enrich the customer experience.

inQuba v8.7 provides a “citizen developer” connector to the Microsoft cloud ecosystem (Outlook, Teams, Dynamics, and hundreds of third party applications such as Zendesk and Fresdesk) through Microsoft Power Automate.

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New action oriented CX reports!

Now the insight you need is at your fingertips.

Ten years of listening to our customers has allowed us to produce the role-based, outcomes-focused reports that every CX professional needs. Our new reports provide actionable insights to CX professionals.

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Extend your CX program by visualizing journeys

Broaden your view of your customers’ activity by extending your standard CX program to visualise customer journeys and understand customers in more depth, based upon their unique journeys.

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