Brandon Bester, Customer Success Manager.
Gone are the days of Homo Economicus; advances in behavioural science and brain research are highlighting the importance of emotion and sub-conscious neural processes in driving human behaviour. Only now are brands beginning to realise...
In order to provide 5-star rated insurance VitalityLife has placed its focus on CX [boxzilla_link box="17610" action="toggle" class="button red...
How Insurance carriers are shifting the basis of the customer's relationship [boxzilla_link box="17642" action="toggle" class="button red...
CX has brought unimagined efficiencies and new ways of doing things. [boxzilla_link box="17652" action="toggle" class="button red...
How retail leaders like Apple and Warby Parker are changing the face of retail. [boxzilla_link box="17647" action="toggle" class="button red...
kulula.com is actively working on fulfilling its vision of delighting its customers at every turn [boxzilla_link box="17613" action="toggle" class="button red...
New York, NY and Santa Monica, CA – September 23, 2016Capgemini, a global leader in consulting, technology and outsourcing services, and inQuba, a global innovator in Customer Experience (CX) orchestration software, announced today the signing of a formal strategic partnership...
What do Apple, Warby Parker, and up and coming appliance retailer Pirch have in common? They have reinvented retail.
Everyone knows the Apple story – how Steve Jobs insisted that the Apple Stores provide an amazing experience for shoppers, creating...
We are all aware of how much technology has changed the world, particularly in disciplines such as Customer Experience (CX), but while it has brought unimagined efficiencies and new ways of doing things, it has also resulted in a process...
By Andy Wand, 19 July 2016, First published in CXM NewsBrands spend a lot of thought, time and money creating a proposition and values, communicating that – and then delivering on the promise. It is no secret that emotional engagement is...