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We’re so excited about 2019 and look forward to achieving great things together! We’ll be keeping you up to date as the next evolution of CX, Journey Management, continues to disrupt the industry with new thinking, approaches and tools that deliver real results. This month we have the following for you:
Enjoy the read ;-) |
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Journey Analytics: The Next Evolution of CX What are executives thinking about? It’s likely one or more of the following three things: acquisition, retention and cross-selling. Journey management, from real customer journey discovery to interventions and orchestration, has a meaningful impact on all the metrics that matter in the business. Read and download the free 2019 white paper here. |
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Journey Analytics - The Science of Customer Retention in Financial Services & Insurance Imagine you could anticipate customer churn before it happened? Today’s businesses need to expose the real experiences of their customers, predict those at risk and intervene with next best actions to ensure the customer sticks around. inQuba addressed customer retention in a live webinar for Financial Services and Insurance professionals. Watch the recording and grab the slideware here, free. |
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inQuba Accepted into Endeavor Entrepreneurs inQuba is one of 18 global organisations from 15 countries selected by business accelerator Endeavor following an International Selection Panel held in Stellenbosch, South Africa on 11 - 13 December. Read the full release here. |
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6 Ways To Measure & Improve Your CX Strategy Ellie English of Sirius Strategy recently published a post on whether there is a magic formula for best practice CX measurement and strategic alignment. It’s a great read. Read the post here. |
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Any queries, please contact us directly on: info@inquba.com Looking forward to hearing from you. |
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